Do the physical facilities in restaurants match seniors’ preferences?

Keywords

Foodservice design, older consumers, restaurant features, seniors

Abstract

This study investigated restaurants’ response to the aging population’s preferences. Gaps between previously identified preferences and current restaurant design were examined. The observational survey assessed: parking and outside accessibility, comfort and inside accessibility, menu readability, and restrooms. Occasional gaps were found even though restaurants were generally well-designed. Casual dining restaurants were more likely to meet consumer preferences as to the exterior, seating, and service. Limited-service restaurants better met preferences for the bathrooms, lighting, and sound. This information may be helpful when building or remodeling restaurants and may help restaurants to attract older customers.

Publication Date

8-24-2016

Original Citation

Almanza, B., Ma, J., Ghiselli, R., Lee, J., Behnke, C., & Sydnor, S. (2016). Do the physical facilities in restaurants match seniors’ preferences? Journal of Foodservice Business Research.

Document Type

Article

Language

English

Source Title

Journal of Foodservice Business Research

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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