Effects of Work Status Congruence and Perceived Management Concern for Employees on Turnover Intentions in a Fast Casual Restaurant Chain

Keywords

Fast casual restaurants, hourly employees, job satisfaction, organizational commitment, perceived management concern, turnover intention, work status congruence

Abstract

The current study examines a proposed turnover intention model on hourly employees in a large fast casual dining restaurant chain located in the United States. High levels of turnover have been a consistent and costly issue in the restaurant industry. The study was developed to help restaurant owners and managers determine how relationships between variables influence the turnover intentions of their employees, in order to overcome the economic hardship that organizations face when their turnover rates are high. Many factors were found to influence employee turnover intentions, including work status congruence, perceived management concern for employees, job satisfaction, and organizational commitment. Hence, it is important for fast casual restaurant operators in the United States to develop their managers' human resource skills, in order to have satisfied and committed hourly employees, who should as a result develop lower turnover intentions. Managerial and academic implications are discussed in detail.

Publication Date

6-8-2017

Original Citation

DiPietro, R. B., & Bufquin, D. (2017). Effects of work status congruence and perceived management concern for employees on turnover intentions in a fast casual restaurant chain. Journal of Human Resources in Hospitality & Tourism, 38-59

Number of Pages

38-59

Document Type

Paper

Language

English

Source Title

Journal of Human Resources in Hospitality and Tourism

Volume

17

Issue

1

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

This document is currently not available for download.

View via DOI


Share

COinS