Keywords
Effort behavior; Hotel frontline employees; Leader–member exchange; Regulatory focus; Social loafing
Abstract
This study aimed to explore the impact of regulatory focus on employees' effort behavior and social loafing in the context of international tourist hotels. The moderating effect of leader–member exchange on this causal relationship was also examined. Data were analyzed using a regression model of 708 valid responses obtained from frontline employees working in five-star international hotels. The results reveal that regulatory focus is positively related to effort behavior and partially supports social loafing. Leader–member exchange moderates the relationship between promotion focus and effort behavior as well as between prevention focus and effort behavior. These findings provide managerial implications for hotel managers in regard to predicting positive work behavior and minimizing negative behavior in the workplace.
Publication Date
9-1-2020
Original Citation
Dai, Y.-D., Zhuang, W.-L., Ko, A., & Okumus, F. (2020). The "if-then" rules matter more? The roles of regulatory focus and leader–member exchange. International Journal of Hospitality Management, 90, N.PAG. https://doi.org/10.1016/j.ijhm.2020.102602
Document Type
Paper
Language
English
Source Title
International Journal of Hospitality Management
Volume
90
Copyright Status
Unknown
Copyright Date
2020
Publication Version
Pre-print
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Dai, You-De; Zhuang, Wen-Long; Ko, Annie; and Okumus, Fevzi, "The "If-Then" Rules Matter More? The Roles of Regulatory Focus and Leader–member Exchange" (2020). Faculty Scholarship and Creative Works. 929.
https://stars.library.ucf.edu/ucfscholar/929