Title

Impact of Error Management Culture on Organizational Performance, Management-team Performance and Creativity in the Hospitality Industry

Keywords

Creativity; Error management culture; hospitality; learning behavior; organizational Performance; team performance

Abstract

The purpose of this study is to examine how organizational error management culture impacts organizational performance, management-team performance, and creativity in the hospitality industry. In addition, this study examined the mediating effect of management-team learning behavior between error management culture and outcomes. Data were collected from general managers of 148 hotels in China using survey questionnaires. Results indicated that general managers' perceptions of organizational error management culture had a significant impact on all outcome variables. Additionally, the study found the mediating effect of management-team learning behavior.

Publication Date

10-1-2020

Original Citation

Guchait, P., Qin, Y., Madera, J., Hua, N., & Wang, X. (2020). Impact of error management culture on organizational performance, management-team performance and creativity in the hospitality industry. International Journal of Hospitality & Tourism Administration, 21(4), 335–361. https://doi.org/10.1080/15256480.2018.1478357

Number of Pages

335-361

Document Type

Paper

Language

English

Source Title

International Journal of Hospitality & Tourism Administration

Volume

21

Issue

4

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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