The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 2019

Keywords

Confirmability; credibility; dependability; naturalistic inquiry; qualitative research; transferability; trustworthiness

Abstract

In response to this special issue, concerned with methods and measurements, a comprehensive review of the last 5 years of qualitative research was conducted in the top five journals that primarily publish articles pertaining to the hospitality industry. A total of 197 articles were read and analyzed for this review with a focus on the state of trustworthiness in the contemporary hospitality literature. An outline of the methods, techniques, and successes are presented in this review as are recommendations for scholars, journal editors, journal reviewers, and our partners in industry who use qualitative data for many reasons including but not limited to employee satisfaction surveys, market focus groups, and employee exit interviews. In addition, the relatively novel and nascent ideas regarding empirical rigor such as transparency and replicability are introduced to the hospitality field.

Publication Date

2-1-2021

Document Type

Paper

Language

English

Source Title

Cornell Hospitality Quarterly

Volume

62

Issue

1

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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