The relation of requirements uncertainty and stakeholder perception gaps to project management performance
Abbreviated Journal Title
J. Syst. Softw.
Project management; Information system development; Residual performance; risk; Requirements uncertainty; Stakeholder perception gap; INFORMATION-SYSTEMS; RISK-MANAGEMENT; SOFTWARE RISK; USER; DESIGN; COORDINATION; EQUIVOCALITY; PROVIDER; FAILURES; VALIDITY; Computer Science, Software Engineering; Computer Science, Theory &; Methods
Researchers consider requirements uncertainty as a problem to be addressed during information system development by choosing an appropriate strategy to mitigate the uncertainty. However, this strategy avoids addressing issues present at the start of a project. Those include differences in perception between two prominent stakeholders: users and developers. The problems caused by this perception gap are demonstrated to be at least as significant as components of requirements uncertainty. A model is developed and empirically tested that shows a good portion of residual performance risks in a project are explained by perception gaps. These gaps present a new opportunity to address difficulties in a project before the development efforts begin. (C) 2008 Elsevier Inc. All rights reserved.
Journal of Systems and Software
"The relation of requirements uncertainty and stakeholder perception gaps to project management performance" (2009). Faculty Bibliography 2000s. 1669.