The relation of requirements uncertainty and stakeholder perception gaps to project management performance

    Authors

    J. J. Jiang; G. Klein; S. P. J. Wu;T. P. Liang

    Comments

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    Abbreviated Journal Title

    J. Syst. Softw.

    Keywords

    Project management; Information system development; Residual performance; risk; Requirements uncertainty; Stakeholder perception gap; INFORMATION-SYSTEMS; RISK-MANAGEMENT; SOFTWARE RISK; USER; DESIGN; COORDINATION; EQUIVOCALITY; PROVIDER; FAILURES; VALIDITY; Computer Science, Software Engineering; Computer Science, Theory &; Methods

    Abstract

    Researchers consider requirements uncertainty as a problem to be addressed during information system development by choosing an appropriate strategy to mitigate the uncertainty. However, this strategy avoids addressing issues present at the start of a project. Those include differences in perception between two prominent stakeholders: users and developers. The problems caused by this perception gap are demonstrated to be at least as significant as components of requirements uncertainty. A model is developed and empirically tested that shows a good portion of residual performance risks in a project are explained by perception gaps. These gaps present a new opportunity to address difficulties in a project before the development efforts begin. (C) 2008 Elsevier Inc. All rights reserved.

    Journal Title

    Journal of Systems and Software

    Volume

    82

    Issue/Number

    5

    Publication Date

    1-1-2009

    Document Type

    Article

    Language

    English

    First Page

    801

    Last Page

    808

    WOS Identifier

    WOS:000265318300007

    ISSN

    0164-1212

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