Title

The relation of requirements uncertainty and stakeholder perception gaps to project management performance

Authors

Authors

J. J. Jiang; G. Klein; S. P. J. Wu;T. P. Liang

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

J. Syst. Softw.

Keywords

Project management; Information system development; Residual performance; risk; Requirements uncertainty; Stakeholder perception gap; INFORMATION-SYSTEMS; RISK-MANAGEMENT; SOFTWARE RISK; USER; DESIGN; COORDINATION; EQUIVOCALITY; PROVIDER; FAILURES; VALIDITY; Computer Science, Software Engineering; Computer Science, Theory &; Methods

Abstract

Researchers consider requirements uncertainty as a problem to be addressed during information system development by choosing an appropriate strategy to mitigate the uncertainty. However, this strategy avoids addressing issues present at the start of a project. Those include differences in perception between two prominent stakeholders: users and developers. The problems caused by this perception gap are demonstrated to be at least as significant as components of requirements uncertainty. A model is developed and empirically tested that shows a good portion of residual performance risks in a project are explained by perception gaps. These gaps present a new opportunity to address difficulties in a project before the development efforts begin. (C) 2008 Elsevier Inc. All rights reserved.

Journal Title

Journal of Systems and Software

Volume

82

Issue/Number

5

Publication Date

1-1-2009

Document Type

Article

Language

English

First Page

801

Last Page

808

WOS Identifier

WOS:000265318300007

ISSN

0164-1212

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