Abstract

Queue lines are a fundamental inevitably of the modern theme park. Parks have begun to introduce various systems for combating the normal queue, some of which are at no extra cost to guests and some of which are an extra cost. These systems feature a variety of methods by which guests can bypass the normal queue and enter one featuring a minimal wait. Parks have also started to introduce elements within queues that make waiting in them easier and change guests’ perception of time, thus making the waits seem shorter. This thesis attempts to determine the attitudes of guests towards these new trends as well as traditional queuing. Experiences and perceptions of queues from theme park guests were collected and have been compared with existing literature on guest satisfaction, theme parks and queue lines in order to determine relationships between current practices and theory. The findings from these relationships resulted in several suggestions for theme parks to take into account as queues continue to evolve in order to best suit guest needs.

Notes

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Thesis Completion

2015

Semester

Spring

Advisor

Dickson, Duncan

Degree

Bachelor of Science (B.S.)

College

Rosen College of Hospitality Management

Department

Hospitality Management

Degree Program

Hospitality Management

Subjects

Dissertations, Academic -- Hospitality Management; Hospitality Management -- Dissertations, Academic

Location

Rosen College of Hospitality Management

Format

PDF

Identifier

CFH0004744

Language

English

Access Status

Open Access

Length of Campus-only Access

None

Document Type

Honors in the Major Thesis

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