Abstract
Patient experience is the individual's perception of how a healthcare institution treats them on their journey through illness or injury. Research shows that patient-centered care not only improves the quality of healthcare services, but also the patient's wellbeing and health outcomes, and this has resulted in an increased focus on patient experience. Despite its established importance, accurate measurement of patient experience remains a challenge. Applying their experience and knowledge of the hospitality industry, Dr. Maksim Godovykh and Dr. Abraham Pizam at UCF Rosen College of Hospitality Management are developing a broader and more scientific approach to measuring patient experience.
Original Article
Godovykh, M., Pizam, A. (2023). Measuring patient experience in healthcare. International Journal of Hospitality Management, 112, 103405. doi.org/10.1016/j.ijhm.2022.103405.
Recommended Citation
Godovykh, Maksim and Pizam, Abraham
(2023)
"A Hospitality-Inspired Approach to Understanding Patient Experience,"
Rosen Research Review: Vol. 4:
Iss.
2, Article 9.
Available at:
https://stars.library.ucf.edu/rosen-research-review/vol4/iss2/9
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