One of the most important and costliest resources a hospital has are its personnel and their productivity. Almost invariably, they offer the greatest opportunities for cost containment.
This report is the result of a study conducted in the maintenance department at a local hospital. The objective of the study was to design and implement a work measurement system that is capable of producing accurate time standards. Comparison of actual times reported by employees with these standards would then be used to produce accurate productivity measures.
The proposed system is explained in detail, and the results obtained by implementing such a system were analyzed. Recommendations for short and long term solutions to the problem are included in the final chapter.
Sepulveda, Jose A.
Master of Science (M.S.)
College of Engineering
Length of Campus-only Access
Masters Thesis (Open Access)
Hasweh, Nael H., "Setting Time Standards in a Service Environment: A Case Study" (1986). Retrospective Theses and Dissertations. 4933.