Title

Benchmarking Firm Capabilities for Sustained Financial Performance in the U.S. Restaurant Industry

Keywords

sustained financial performance, benchmarking firm capabilities, restaurant industry

Abstract

This study is designed to present an empirical assessment of important firm capabilities appropriate for benchmarking and on which firm capabilities restaurant firms should focus to achieve sustained financial performance. It also examines the key normative benchmarking theory premise that firm capabilities associated with sustained financial performance can be identified and that a firm's capability gaps, defined herein as the capability gaps between the firm and the selected benchmark firms (e.g., Camp, 1995), explain its financial performance. Lastly, this study shows how to use profile deviation to benchmark firm capabilities and extends this methodology by employing a model that incorporates interdependencies among firm capabilities. Findings offer pragmatic guidelines for restaurateurs to exercise benchmarking to pinpoint and enhance firm capabilities that would lead to sustained competitive advantage.

Publication Date

9-21-2013

Original Citation

Hua, N. & Lee, S. (2014). “Benchmarking Firm Capabilities for Sustained Financial Performance in the U.S. Restaurant Industry.” International Journal of Hospitality Management. 36, 137-144.

Number of Pages

137-144

Document Type

Paper

Language

English

Source Title

International Journal of Hospitality Management

Volume

36

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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http://dx.doi.org/10.1016/j.ijhm.2013.08.012

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