Benchmarking Firm Capabilities for Sustained Financial Performance in the U.S. Restaurant Industry
Keywords
sustained financial performance, benchmarking firm capabilities, restaurant industry
Abstract
This study is designed to present an empirical assessment of important firm capabilities appropriate for benchmarking and on which firm capabilities restaurant firms should focus to achieve sustained financial performance. It also examines the key normative benchmarking theory premise that firm capabilities associated with sustained financial performance can be identified and that a firm's capability gaps, defined herein as the capability gaps between the firm and the selected benchmark firms (e.g., Camp, 1995), explain its financial performance. Lastly, this study shows how to use profile deviation to benchmark firm capabilities and extends this methodology by employing a model that incorporates interdependencies among firm capabilities. Findings offer pragmatic guidelines for restaurateurs to exercise benchmarking to pinpoint and enhance firm capabilities that would lead to sustained competitive advantage.
Publication Date
9-21-2013
Original Citation
Hua, N. & Lee, S. (2014). “Benchmarking Firm Capabilities for Sustained Financial Performance in the U.S. Restaurant Industry.” International Journal of Hospitality Management. 36, 137-144.
Number of Pages
137-144
Document Type
Paper
Language
English
Source Title
International Journal of Hospitality Management
Volume
36
Copyright Status
Unknown
Copyright Date
2014
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Hua, Nan and Lee, Seoki, "Benchmarking Firm Capabilities for Sustained Financial Performance in the U.S. Restaurant Industry" (2013). Faculty Scholarship and Creative Works. 192.
https://stars.library.ucf.edu/ucfscholar/192