Relationships begin with first impressions. Since nurses are the cornerstone to hospital experiences, the nurse-patient relationship is of vital importance, beginning with the first impression. The nurse-patient relationship has the potential to impact the patient's trust, comfort, fear, and ultimately satisfaction with the entire hospital experience. Evidence is found in other disciplines emphasizing the importance of the first impression, however there is minimal research in nursing about first impressions of the bedside nurse. The purpose of this dissertation is to explore the first step in understanding the first impression of the bedside nurse from the patient perspective. Additionally, this research aims to close the gap and increase understanding of the initial impression of the orientation phase in the nurse-patient relationship as discussed by Peplau. This dissertation includes three unique studies: an integrative literature review, a qualitative descriptive pilot study, and a comprehensive qualitative grounded theory study aimed at exploring the process of first impressions of the bedside nurse. The results of this research establish the foundation to understanding the meaning and importance of the first impression of the bedside nurse from the patient perspective. This research can be applied to nursing education, and has the potential to drive organizational policy as well as patient satisfaction strategies. Furthermore, this research serves to launch a trajectory to further explore first impressions and their relationship to patient outcomes and satisfaction.
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Doctor of Philosophy (Ph.D.)
College of Nursing
Length of Campus-only Access
Doctoral Dissertation (Open Access)
Imes, Sharon, "First Impressions of the Bedside Nurse From the Patient Perspective" (2021). Electronic Theses and Dissertations, 2020-. 1139.