The advances in technology in the recent decade have led to the introduction of a new term called Industry 4.0, which has led to the emergence of the term lead to Quality 4.0. Quality 4.0 is the digitalization of traditional quality approaches and focuses on digital tools used to improve an organization's ability to meet customer requirements with high quality. The application of Quality 4.0 practices in higher education institutions (HEIs) has the potential of driving innovation through technological advances in various aspects. This study aims to develop a framework to assess the maturity level of HEIs towards transformation to Quality 4.0 while considering the impact of such transformation on the process, people, and technology dimensions defined in the Quality 4.0 model proposed by the LNS Research. 95 practices were categorized into 11 Quality 4.0 axes to form a survey that determines the current level of HEIs transformation efforts and finds their strengths and weaknesses. As a result, the investigated HEIs will be located at one of the five maturity levels defined by the Quality 4.0 Maturity Scale (Q4.4-MS). The proposed framework has been validated by determining the maturity level of Quality 4.0 implementation within Saudi HEIs. The Friedman test was performed to statistically ensure the framework's ability to differentiate between the maturity levels of adopting Quality 4.0 observed in the study sample. The result showed that all 26 Saudi HEIs obtained scores ranging from the second to the fifth levels of the Q4.0-MS. This finding indicates that some HEIs have a basic understanding of digital while others are at the most advanced level of Quality 4.0 adoption. The performed analysis confirmed the applicability of the developed framework for assessing the level of adoption of Quality 4.0 axes implementation at any population of HEIs.
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Doctor of Philosophy (Ph.D.)
College of Engineering and Computer Science
Industrial Engineering and Management Systems
Length of Campus-only Access
Doctoral Dissertation (Campus-only Access)
Alzahrani, Bandar, "A Framework for Assessing the Maturity Level of Implementing Quality 4.0 in Higher Education Institutions" (2022). Electronic Theses and Dissertations, 2020-. 1172.
Restricted to the UCF community until August 2025; it will then be open access.