This descriptive study examined turnover intention for wait staff working at independent and regional chain restaurants in central Florida. The purpose of this dissertation in practice was to understand the role that stress, Person-Environment Fit, and demographics play in turnover intention. A self-report questionnaire was distributed to wait staff in central Florida via social media websites. The self-report questionnaire consisted of the Perceived Person-Environment Fit Scale (PPEFS), the General Workplace Stress Scale (GWSS), and the Turnover Intention Scale (TIS-6). A total of 265 responses were collected from participants and the responses were analyzed using a stepwise regression and two multilinear regressions. The analysis of the data revealed that stress and Person-Supervisor Fit were the two strongest predictors of turnover intention. The data revealed that demographics, particularly age and gender, did not influence turnover intention. This study provides unique insights on the central Florida restaurant industry, particularly when examining how stress and Person-Environment Fit influence turnover intention. The findings of this study indicate a need for further investigation on how to decrease stress and improve employee-manager relationships for servers at central Florida restaurants.
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Doctor of Education (Ed.D.)
College of Community Innovation and Education
Learning Sciences and Educational Research
Curriculum and Instruction
Length of Campus-only Access
Doctoral Dissertation (Campus-only Access)
Madhubhai, Sejal, "A Descriptive Study of the Relationship Between Stress, Person-Environment Fit, and Turnover Intention of Wait Staff in Central Florida Independent and Regional Chain Restaurants" (2020). Electronic Theses and Dissertations, 2020-. 378.
Restricted to the UCF community until December 2023; it will then be open access.