Abstract

Mistakes can happen in the process of designing and developing interactive digital projects. Sometimes these mistakes negatively impact users' perception and trust of digital interfaces. This research applies the concept of normalization of deviance to identify potential missed opportunities in user-centered design data within the context of a website redesign. By doing this I explore how through observing accidental deviant behaviors or processes we can identify ways to improve the usability and user experience of digital environments. I review the concepts of normalized deviant behavior as addressed by Diane Vaughan in the field of engineering and identify a process for applying this against a user research study. This process is explored through a re-analysis of user data collected from the redesign of a library catalog interface. My work focuses on identifying missed and weak signals in the research process. By noting these overlooked signals, I argue for improving the digital design process through implementing extra checks for normalized deviant behavior.

Notes

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Graduation Date

2021

Semester

Summer

Advisor

McDaniel, Rudy

Degree

Doctor of Philosophy (Ph.D.)

College

College of Arts and Humanities

Degree Program

Texts and Technology

Format

application/pdf

Identifier

CFE0008751;DP0025482

URL

https://purls.library.ucf.edu/go/DP0025482

Language

English

Release Date

August 2021

Length of Campus-only Access

None

Access Status

Doctoral Dissertation (Open Access)

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