Keywords

Email classification, task interruptions, eye tracking, phishing

Abstract

With the continuous rise in email use, the prevalence and sophistication of phishing attacks have increased. Expanding cybersecurity awareness and strengthening email practices will help reduce the dangers posed by phishing emails, but ultimately, the extent to which a user can accurately detect phishing emails directly impacts the amount of risk to which they are exposed. Being interrupted while reading and replying to emails is a consequence of working in a dynamic world. Interruptions are often identified to be disruptive, both in terms of time costs and performance changes; they reliably increase a task's completion time, but their impact on accuracy is less consistent. The present three studies manipulated the length (Experiment 1), difficulty (Experiment 2), and similarity (Experiment 3) of interruptions in accordance with the memory for goals (MFG) model, which aims to explain why interruptions may be disruptive. Participants classified emails as either phishing or legitimate, while periodically being interrupted with a secondary task. Across all three experiments, interruptions did not affect classification accuracy, but they did reliably increase classification response time. Oculomotor analyses indicated that interruptions, regardless of type, impaired memory of previously encoded email information. This was evidenced across all three experiments by an increase in refixations and an increase in the distance between fixations pre- and post-interruption. MFG can account for some of these findings, but not all. Interruptions did not impair performance on an email classification task when participants could review the interrupted information, yet overall classification accuracy was still low. These results may suggest a pathway toward improving email classification performance however, as participants exhibited behaviors known to improve performance on other tasks, such as revisiting previously viewed areas of an email.

Completion Date

2024

Semester

Spring

Committee Chair

Neider, Mark

Degree

Doctor of Philosophy (Ph.D.)

College

College of Sciences

Department

Psychology

Degree Program

Human Factors and Cognitive Psychology

Format

application/pdf

Language

English

Rights

In copyright

Release Date

May 2025

Length of Campus-only Access

1 year

Access Status

Doctoral Dissertation (Campus-only Access)

Campus Location

Orlando (Main) Campus

Accessibility Status

Meets minimum standards for ETDs/HUTs

Restricted to the UCF community until May 2025; it will then be open access.

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