ORCID

0009-0004-9055-9584

Keywords

Empathy in Telehealth, Digital Healthcare Design, Clinician-Patient Relationships, COVID-19 and Telemedicine, Non-Verbal Communication in Telehealth, Ethical Considerations in Digital Health

Abstract

This dissertation investigates how the rapid expansion of telehealth, particularly in response to the COVID-19 pandemic, has reshaped clinician-patient interactions, with a focus on the role of empathy. Telehealth has broadened access to care and introduced new efficiencies, but it also presents distinct challenges in fostering the deep emotional connections traditionally associated with in-person consultations. By exploring how empathy is mediated through digital platforms, this research offers valuable insights into how empathetic connections can be supported, though not fully replicated, in virtual healthcare settings. Through a mixed-methods approach, including qualitative interviews with healthcare providers, the study examines both the barriers and opportunities telehealth presents for maintaining empathy. Ethical concerns, such as equitable access to telehealth services and safeguarding patient privacy, are also considered. The research identifies key strategies for enhancing empathetic communication, including the use of video platforms, active listening techniques, and verbal affirmations, alongside emerging technological solutions that facilitate better non-verbal communication. While telehealth cannot completely replicate the depth of empathy possible in face-to-face care, the study reveals how healthcare providers can adapt their communication methods and use technology to foster meaningful patient connections. These findings have significant implications not only for healthcare professionals and policymakers but also for technologists and designers working in digital environments. Understanding how empathy functions in telehealth contributes to a broader understanding of how we can create more ethical and human-centered digital infrastructures, improving interaction, communication, and collaboration across various digital platforms. This research offers critical insights for fields where empathetic interaction plays a crucial role in successful outcomes.

Completion Date

2024

Semester

Fall

Committee Chair

McDaniel, Rudy

Degree

Doctor of Philosophy (Ph.D.)

College

College of Arts and Humanities

Department

Texts & Technology

Degree Program

Texts & Technology

Format

PDF

Identifier

DP0029026

Language

English

Release Date

12-15-2024

Access Status

Dissertation

Campus Location

Orlando (Main) Campus

Accessibility Status

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