Dealing with cynical citizens

    Authors

    E. M. Berman

    Comments

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    Abbreviated Journal Title

    Public Adm. Rev.

    Keywords

    LOCAL-GOVERNMENT; DECISION-MAKING; ADMINISTRATOR; SERVICES; Public Administration

    Abstract

    This paper presents a theory of citizen cynicism concerning government and, based on a national survey, examines the extent of cynicism and the extent to which public officials can reduce the level of cynicism by adapting better communication strategies, improving public participation in derision-making, and enhancing government's reputation for efficiency and effectiveness.

    Journal Title

    Public Administration Review

    Volume

    57

    Issue/Number

    2

    Publication Date

    1-1-1997

    Document Type

    Article

    Language

    English

    First Page

    105

    Last Page

    112

    WOS Identifier

    WOS:A1997YG69300006

    ISSN

    0033-3352

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