Development and evaluation of the Windows Computer Experience Questionnaire (WCEQ)

    Authors

    L. A. Miller; K. M. Stanney;W. Wooten

    Comments

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    Abbreviated Journal Title

    Int. J. Hum.-Comput. Interact.

    Keywords

    Computer Science, Cybernetics; Ergonomics

    Abstract

    The software market has been inundated with Windows-based application programs claiming increased usability and convenience. Although this trend is indeed prolific, it has resulted in two important implications: (a) an increase in the need to select employees with high levels of Windows-based computer expertise or to identify current employees who require enhanced training, and (b) an increase in the need to measure user expertise to support human-computer interaction research. Despite these increasing demands, questionnaires used to determine general computer experience are scarce. Furthermore, questionnaires regarding computer experience in a Windows environment are seemingly nonexistent. A reliable means of measuring experience in a Windows environment could substantially facilitate both human-computer interaction research and training. This article describes the procedures used to develop and test the reliability of the Windows Computer Experience Questionnaire (WCEQ). A test-retest correlation revealed that the WCEQ is a reliable measure of computer experience. Furthermore, a subsequent factor analysis revealed that the WCEQ is composed of four main factors: general Windows experience, advanced Windows experience, formal instruction, and reliance on help functions.

    Journal Title

    International Journal of Human-Computer Interaction

    Volume

    9

    Issue/Number

    3

    Publication Date

    1-1-1997

    Document Type

    Article

    Language

    English

    First Page

    201

    Last Page

    212

    WOS Identifier

    WOS:000071513900001

    ISSN

    1044-7318

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