Analyzing communication sequences for team training needs assessment

    Authors

    C. A. Bowers; F. Jentsch; E. Salas;C. C. Braun

    Comments

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    Abbreviated Journal Title

    Hum. Factors

    Keywords

    COORDINATION; PERFORMANCE; Behavioral Sciences; Engineering, Industrial; Ergonomics; Psychology, ; Applied; Psychology

    Abstract

    Several models of team performance have suggested that a clearer understanding of team process is needed to determine better training formats and reduce crew-generated errors. The present study investigated the degree to which analyzing communication sequences would contribute to the understanding of effective crew process in two simulated night tasks. The results indicate that pattern analyses reveal additional strong differences between performance groups that would have been overlooked by simple frequency counts of communication. In each case, the sequential analysis shed additional light on the communication patterns that characterize better-performing teams. These results are discussed in terms of their implications for team performance research and team training. Potential applications of this research include training needs assessment, training design, and performance measurement after training.

    Journal Title

    Human Factors

    Volume

    40

    Issue/Number

    4

    Publication Date

    1-1-1998

    Document Type

    Article

    Language

    English

    First Page

    672

    Last Page

    679

    WOS Identifier

    WOS:000078287700012

    ISSN

    0018-7208

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