Client satisfaction with transportation and handyman/chore services in a pilot shared cost-service coordination program

    Authors

    M. Bear;M. Sauer

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    J. Gerontol. Soc. Work

    Keywords

    client satisfaction; transportation; handyman/chore services; HOME CARE; PATIENT; Geriatrics & Gerontology; Social Work

    Abstract

    This descriptive study investigates the validity and reliability of two new instruments to measure client satisfaction with transportation (TSM) and handyman/chore (HSM) services and determines the degree to which clients were satisfied with the transportation and handyman chore services that they received in a pilot cost share program. Reliability testing indicated that both the TSM and the HSM had high internal consistency with respective Chronbach's Alphas of .73 and .77. Validity testing with the TSM (r = .52, p < .01) and the HSM (r = .30, p less than or equal to .05) also yielded significant positive correlations with their criterion measures. Thus, there is some evidence that the TSM and the HSM are methodologically sound instruments that can be used to evaluate client satisfaction with transportation and handyman chore services.

    Journal Title

    Journal of Gerontological Social Work

    Volume

    31

    Issue/Number

    3-4

    Publication Date

    1-1-1999

    Document Type

    Article

    Language

    English

    First Page

    133

    Last Page

    148

    WOS Identifier

    WOS:000082876600008

    ISSN

    0163-4372

    Share

    COinS