Client satisfaction with transportation and handyman/chore services in a pilot shared cost-service coordination program
Abbreviated Journal Title
J. Gerontol. Soc. Work
client satisfaction; transportation; handyman/chore services; HOME CARE; PATIENT; Geriatrics & Gerontology; Social Work
This descriptive study investigates the validity and reliability of two new instruments to measure client satisfaction with transportation (TSM) and handyman/chore (HSM) services and determines the degree to which clients were satisfied with the transportation and handyman chore services that they received in a pilot cost share program. Reliability testing indicated that both the TSM and the HSM had high internal consistency with respective Chronbach's Alphas of .73 and .77. Validity testing with the TSM (r = .52, p < .01) and the HSM (r = .30, p less than or equal to .05) also yielded significant positive correlations with their criterion measures. Thus, there is some evidence that the TSM and the HSM are methodologically sound instruments that can be used to evaluate client satisfaction with transportation and handyman chore services.
Journal of Gerontological Social Work
"Client satisfaction with transportation and handyman/chore services in a pilot shared cost-service coordination program" (1999). Faculty Bibliography 1990s. 2550.