Title

Client satisfaction with transportation and handyman/chore services in a pilot shared cost-service coordination program

Authors

Authors

M. Bear;M. Sauer

Comments

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Abbreviated Journal Title

J. Gerontol. Soc. Work

Keywords

client satisfaction; transportation; handyman/chore services; HOME CARE; PATIENT; Geriatrics & Gerontology; Social Work

Abstract

This descriptive study investigates the validity and reliability of two new instruments to measure client satisfaction with transportation (TSM) and handyman/chore (HSM) services and determines the degree to which clients were satisfied with the transportation and handyman chore services that they received in a pilot cost share program. Reliability testing indicated that both the TSM and the HSM had high internal consistency with respective Chronbach's Alphas of .73 and .77. Validity testing with the TSM (r = .52, p < .01) and the HSM (r = .30, p less than or equal to .05) also yielded significant positive correlations with their criterion measures. Thus, there is some evidence that the TSM and the HSM are methodologically sound instruments that can be used to evaluate client satisfaction with transportation and handyman chore services.

Journal Title

Journal of Gerontological Social Work

Volume

31

Issue/Number

3-4

Publication Date

1-1-1999

Document Type

Article

Language

English

First Page

133

Last Page

148

WOS Identifier

WOS:000082876600008

ISSN

0163-4372

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