Extended reference service in the electronic environment
Abbreviated Journal Title
Inf. Technol. Libr.
Computer Science, Information Systems; Information Science & Library; Science
This article describes how, extended reference service is offered within the electronic environment at the University of Central Florida Library. If also provides an observation on how the new technologies, specifically electronic discussion lists, facilitate reporting and program implementation within the library community as a whole. In-depth, one-on-one reference service has been in existence under a variety of names and formats for a number of years. Some of the underlying principles, alternative practices, and definitions of a successful program are summarized from discussion lists and published literature.
Information Technology and Libraries
"Extended reference service in the electronic environment" (1999). Faculty Bibliography 1990s. 2697.