EUCS test-retest reliability in representational model decision support systems

    Authors

    R. McHaney; R. Hightower;D. White

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    Inf. Manage.

    Keywords

    end-user computing satisfaction (EUCS); computer simulation; satisfaction; COMPUTING SATISFACTION INSTRUMENT; USER INFORMATION SATISFACTION; SUCCESS; SIMULATION; INVOLVEMENT; Computer Science, Information Systems; Information Science & Library; Science; Management

    Abstract

    A test-retest reliability study of an end-user computing satisfaction instrument was conducted. The instrument was distributed to real-world representational decision support system users through a mail survey. One month later, follow-up surveys were mailed asking the original respondents to again evaluate the same system. The data sets were compared and suggest that the instrument is internally consistent and stable when applied to its users. (C) 1999 Elsevier Science B.V. All rights reserved.

    Journal Title

    Information & Management

    Volume

    36

    Issue/Number

    2

    Publication Date

    1-1-1999

    Document Type

    Article

    Language

    English

    First Page

    109

    Last Page

    119

    WOS Identifier

    WOS:000081063600004

    ISSN

    0378-7206

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