Information Systems Backsourcing: CORRECTING PROBLEMS AND RESPONDING TO OPPORTUNITIES

    Authors

    N. F. Veltri; C. S. Saunders;C. B. Kavan

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    Calif. Manage. Rev.

    Keywords

    RESOURCE-BASED VIEW; CAPABILITIES; DECISION; VENDORS; FIRM; Business; Management

    Abstract

    Information systems (IS) backsourcing is a business practice in which a company takes back in-house assets, activities, and skills that are part of its information systems operations that were previously outsourced to one or more outside IS providers. Backsourcing often represents a response to the problems with the Outsourcing arrangement as well as to new opportunities generated by internal or environmental changes in the business situation. The problems are manifested in escalating costs, poor service quality, loss of control over outsourced activities, and a know-how mismatch on the part of the provider. Opportunities arise from internal organizational changes such as new executives and redefinition of the role of IS as well as environmental changes such as mergers, acquisitions and divestitures. This article provides insights into reasons for backsourcing, possible responses to the problems and opportunities associated with it, and offers suggestions for managing a smooth transition to in-house operations.

    Journal Title

    California Management Review

    Volume

    51

    Issue/Number

    1

    Publication Date

    1-1-2008

    Document Type

    Article

    Language

    English

    First Page

    50

    Last Page

    76

    WOS Identifier

    WOS:000261669900004

    ISSN

    0008-1256

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