Title
THE NEGATIVE IMPACT OF CONFLICT ON THE INFORMATION SYSTEM DEVELOPMENT PROCESS, PRODUCT, AND PROJECT
Abbreviated Journal Title
J. Comput. Inf. Syst.
Keywords
Project Management; Conflict; System Development; System Quality; Process Performance; Project Success; USER PARTICIPATION; PERFORMANCE; MANAGEMENT; TEAMS; MODEL; INVOLVEMENT; DIVERSITY; DESIGN; Computer Science, Information Systems
Abstract
Prior research in information systems generally finds that conflict during development can only have a negative impact and cannot be controlled even through effective processes. However, the literature examines direct impact to project success measures without considering the process as a mediator nor possible beneficial effects on criteria other than traditional measures of project budget and schedule. We extend the study of conflict by considering the quality of the software product in addition to the project measures and include the process as a specific mediator. Results from a survey of system developers finds that conflict does indeed impact both measures negatively and is not fully mediated by effective processes. Researchers and practitioners should turn their attentions earlier in a development project to prevent the detrimental effects of conflict.
Journal Title
Journal of Computer Information Systems
Volume
49
Issue/Number
4
Publication Date
1-1-2009
Document Type
Article
Language
English
First Page
98
Last Page
104
WOS Identifier
ISSN
0887-4417
Recommended Citation
"THE NEGATIVE IMPACT OF CONFLICT ON THE INFORMATION SYSTEM DEVELOPMENT PROCESS, PRODUCT, AND PROJECT" (2009). Faculty Bibliography 2000s. 1816.
https://stars.library.ucf.edu/facultybib2000/1816
Comments
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