THE NEGATIVE IMPACT OF CONFLICT ON THE INFORMATION SYSTEM DEVELOPMENT PROCESS, PRODUCT, AND PROJECT

    Authors

    J. Y. C. Liu; J. V. Chen; G. Klein;J. J. Jiang

    Comments

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    Abbreviated Journal Title

    J. Comput. Inf. Syst.

    Keywords

    Project Management; Conflict; System Development; System Quality; Process Performance; Project Success; USER PARTICIPATION; PERFORMANCE; MANAGEMENT; TEAMS; MODEL; INVOLVEMENT; DIVERSITY; DESIGN; Computer Science, Information Systems

    Abstract

    Prior research in information systems generally finds that conflict during development can only have a negative impact and cannot be controlled even through effective processes. However, the literature examines direct impact to project success measures without considering the process as a mediator nor possible beneficial effects on criteria other than traditional measures of project budget and schedule. We extend the study of conflict by considering the quality of the software product in addition to the project measures and include the process as a specific mediator. Results from a survey of system developers finds that conflict does indeed impact both measures negatively and is not fully mediated by effective processes. Researchers and practitioners should turn their attentions earlier in a development project to prevent the detrimental effects of conflict.

    Journal Title

    Journal of Computer Information Systems

    Volume

    49

    Issue/Number

    4

    Publication Date

    1-1-2009

    Document Type

    Article

    Language

    English

    First Page

    98

    Last Page

    104

    WOS Identifier

    WOS:000268352800010

    ISSN

    0887-4417

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