The research design used to develop a high performance management system construct for US restaurant managers

    Authors

    K. S. Murphy;S. Murrmann

    Comments

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    Abbreviated Journal Title

    Int. J. Hosp. Manag.

    Keywords

    Human resource management; Work practices system; Restaurant; Qualitative method; HUMAN-RESOURCE MANAGEMENT; ORGANIZATIONAL PERFORMANCE; COMPETITIVE; ADVANTAGE; IMPACT; DELPHI; PRODUCTIVITY; PROSPECTS; STRATEGY; FIRM; VIEW; Hospitality, Leisure, Sport & Tourism

    Abstract

    Studies suggest that when organizations place a higher value on their employees, through the implementation of high performance management systems (HPMSs), their business performance improves. Those that have conceptualized the HPMS construct in the service sector have limited validity for the restaurant industry. To fill this gap this paper presents the research methods used to develop a construct for a HPMS within the casual restaurant sector of the US hospitality industry. The exploratory qualitative methodology that combines a variety of data collection techniques including interviews for the pilot study, the Delphi method and secondary data collection to establish the most salient dimensions of a HPMS in the casual restaurant industry, are discussed. Thirteen key HPMS dimensions are identified; training and skill development, employer of choice, information sharing, selectivity in recruiting, measurement of HR practices, promotion from within, quality of work/life, diversity, incentive pay based on performance appraisal, participation and empowerment, employee ownership, self-managed teams and high wages. In addition, an overarching HPMS construct is developed as a first step in identifying the link between HR practices and restaurant performance. (C) 2009 Elsevier Ltd. All rights reserved.

    Journal Title

    International Journal of Hospitality Management

    Volume

    28

    Issue/Number

    4

    Publication Date

    1-1-2009

    Document Type

    Article

    Language

    English

    First Page

    547

    Last Page

    555

    WOS Identifier

    WOS:000269400200009

    ISSN

    0278-4319

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