Title

User and developer common knowledge: Effect on the success of information system development projects

Authors

Authors

D. Tesch; M. G. Sobol; G. Klein;J. J. Jiang

Comments

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Abbreviated Journal Title

Int. J. Proj. Manag.

Keywords

Project management; System development; Domain knowledge; Collaboration; Knowledge redundancy; PERFORMANCE; PERSPECTIVES; CONFLICT; PROVIDER; SKILLS; TEAMS; TIES; Management

Abstract

Since Information Systems Development (ISD) project success is difficult to achieve and the literature has shown the relationship between IS developer skills and system success is mixed, this paper isolates and studies the knowledge shared by users and developers and its interaction with group solving practices that may lead to ISD project success. We evaluate developer's knowledge of application domains and user knowledge of IS development along with the level of group problem solving among users and developers as related to the ultimate success of the project. A survey of 168 ISD professionals indicates that a combination of both user knowledge of IS development and IS developer knowledge of application domains had significant impact on successful project outcomes. The magnitude of this success is moderated by the level of group problem solving activities held by the project implementation teams. Up to a certain point, the more group problem solving interaction the more successful the project outcome. However, if knowledge redundancy is very high then exchange of knowledge is not so essential. (C) 2009 Elsevier Ltd and IPMA. All rights reserved.

Journal Title

International Journal of Project Management

Volume

27

Issue/Number

7

Publication Date

1-1-2009

Document Type

Article

Language

English

First Page

657

Last Page

664

WOS Identifier

WOS:000270160400002

ISSN

0263-7863

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