The intensity of tourist-host social relationship and its effects on satisfaction and change of attitudes: the case of working tourists in Israel

    Authors

    A. Pizam; N. Uriely;A. Reichel

    Comments

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    Abbreviated Journal Title

    Tourism Manage.

    Keywords

    working tourists; long-term tourists; non-institutionalized tourists; tourist-host contact; tourist satisfaction; change in attitudes; INTERNATIONAL TOURISM; Environmental Studies; Hospitality, Leisure, Sport & Tourism; Management

    Abstract

    The results of a study conducted among 388 working tourists in Israel demonstrated that the higher the intensity of the social relationship between hosts and working tourists, the more favorable were the tourists' feelings towards their hosts, and the more positive was the change in attitudes towards hosts and the destination. Furthermore, it was found that the higher the intensity of social relationship between hosts and tourists, the higher was the satisfaction of these tourists with their stay and experience. Those who had the most intense social relationship with their hosts - namely the Kibbutz tourists - had the highest positive feelings towards their hosts and also experienced the highest positive change in attitudes towards them and the destination. On the other side, those who had a more superficial social relationship with their hosts - namely Moshav and City tourists - had the lowest positive feelings towards their hosts and experienced the lowest positive change towards them and the destination. (C) 2000 Elsevier Science Ltd. All rights reserved.

    Journal Title

    Tourism Management

    Volume

    21

    Issue/Number

    4

    Publication Date

    1-1-2000

    Document Type

    Article

    Language

    English

    First Page

    395

    Last Page

    406

    WOS Identifier

    WOS:000086662400007

    ISSN

    0261-5177

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