EMPLOYEE ALIENATION IN THE QUICK SERVICE RESTAURANT INDUSTRY

    Authors

    R. B. DiPietro;A. Pizam

    Comments

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    Abbreviated Journal Title

    J. Hosp. Tour. Res.

    Keywords

    alienation; work alienation; employee alienation; quick service; restaurants; employee engagement; WORK ALIENATION; ORGANIZATIONAL ALIENATION; PSYCHOLOGICAL CONDITIONS; ENGAGEMENT; Hospitality, Leisure, Sport & Tourism

    Abstract

    An exploratory study conducted among 595 U.S. quick service restaurant hourly employees and managers for the purpose of measuring their level of work alienation finds that a significant proportion of the respondents expressed feelings of work alienation. The feelings seemed to be more prevalent among hourly employees, males, those younger, those more educated, and African Americans. But most important, the study indicates that employees' alienation was unequally distributed among the restaurants within the sample, therefore possibly suggesting that work alienation is not necessarily caused by the technology employed and/or the nature of the jobs but rather by the managerial styles and practices in each restaurant.

    Journal Title

    Journal of Hospitality & Tourism Research

    Volume

    32

    Issue/Number

    1

    Publication Date

    1-1-2008

    Document Type

    Article

    Language

    English

    First Page

    22

    Last Page

    39

    WOS Identifier

    WOS:000207753700002

    ISSN

    1096-3480

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