A discrepancy model of information system personnel turnover

    Authors

    J. J. Jiang;G. Klein

    Comments

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    Abbreviated Journal Title

    J. Manage. Inform. Syst.

    Keywords

    career orientations; career satisfaction; discrepancy theory; employee; turnover; information systems personnel; CAREER ADVANCEMENT PROSPECTS; JOB-PERFORMANCE EVALUATIONS; MIS; EMPLOYEES; SATISFACTION; IMPACT; PROFESSIONALS; INTENTIONS; PEOPLE; Computer Science, Information Systems; Information Science & Library; Science; Management

    Abstract

    Turnover of information system (IS) personnel is a critical problem for organizations. To gain a better understanding of turnover, researchers have explored career orientations that characterize an employee's internal motivations and desires. The inability of an organization to match career desires is often related to measures indicative of turnover in IS employees, including intent to leave and career dissatisfaction, though empirical evidence is indirect and inconclusive. Using career orientations, this study explicitly models the impact of the discrepancy between the wants of employees and employee perceptions of how their organization satisfies those wants. The model is based on discrepancy theory and predicts the gap is closely related to the turnover indicators. Model predictions hold true for a sample of 153 IS personnel. These results indicate the importance of developing career plans that employees perceive as matching their wants.

    Journal Title

    Journal of Management Information Systems

    Volume

    19

    Issue/Number

    2

    Publication Date

    1-1-2002

    Document Type

    Article

    Language

    English

    First Page

    249

    Last Page

    272

    WOS Identifier

    WOS:000178466300008

    ISSN

    0742-1222

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