The impact of cross-training on team effectiveness

    Authors

    M. A. Marks; M. J. Sabella; C. S. Burke;S. J. Zaccaro

    Comments

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    Abbreviated Journal Title

    J. Appl. Psychol.

    Keywords

    MENTAL MODELS; PERFORMANCE; Psychology, Applied; Management

    Abstract

    The authors examined the role of cross-training in developing shared team-interaction mental models, coordination, and performance in a 2-experiment study using computer simulation methodology (for Experiment 1, N = 45 teams; for Experiment 2, N = 49 teams). Similar findings emerged across the 2 experiments. First, cross-training enhanced the development of shared team-interaction models. Second, coordination mediated the relationship between shared mental models and team performance. However, there was some inconsistency in the findings concerning the depth of cross-training necessary for improving shared mental models. Results are discussed in terms of the impact of different levels of cross-training on team effectiveness.

    Journal Title

    Journal of Applied Psychology

    Volume

    87

    Issue/Number

    1

    Publication Date

    1-1-2002

    Document Type

    Article

    Language

    English

    First Page

    3

    Last Page

    13

    WOS Identifier

    WOS:000173486000001

    ISSN

    0021-9010

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