A validation of the end-user computing satisfaction instrument in Taiwan

    Authors

    R. McHaney; R. Hightower;J. Pearson

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    Inf. Manage.

    Keywords

    end-user computing satisfaction; international MIS; user satisfaction; CONFIRMATORY FACTOR-ANALYSIS; TEST-RETEST RELIABILITY; INFORMATION; TECHNOLOGY; PERCEIVED USEFULNESS; SUCCESS; EASE; INVOLVEMENT; INVARIANCE; SYSTEMS; IMPACT; Computer Science, Information Systems; Information Science & Library; Science; Management

    Abstract

    This article focuses on the psychometric stability of the end-user computing satisfaction (EUCS) instrument by Doll and Torkzadeh when applied to Taiwanese end-users of typical business software applications. Using a survey of 342 users, this research provides evidence that the instrument is a valid and reliable measure in Taiwanese applications. Given this evidence, managers and software product developers can confidently apply the instrument in the investigation of competing tools, features, and technologies in Taiwan. (C) 2002 Elsevier Science B.V. All rights reserved.

    Journal Title

    Information & Management

    Volume

    39

    Issue/Number

    6

    Publication Date

    1-1-2002

    Document Type

    Article

    Language

    English

    First Page

    503

    Last Page

    511

    WOS Identifier

    WOS:000174817400007

    ISSN

    0378-7206

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