Embodiment and interaction guidelines for designing credible, trustworthy embodied conversational agents

    Authors

    A. J. Cowell;K. M. Stanney

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Keywords

    SEX-ROLE STEREOTYPES; PERFORMANCE-APPRAISAL; BEHAVIOR; SELF; ATTRACTIVENESS; MODEL; Computer Science, Artificial Intelligence

    Abstract

    This paper discusses our recent studies on Embodied Conversational Agent (ECA) design strategies to encourage credible and trustworthy dialogue. We approach the problem from two specific directions: the embodiment that the character 'wears' during its interchange with the user, and the method of interaction used by the ECA to engage the user. Our results indicate that while users generally prefer to interact with a youthful character matching their ethnicity, no significant preferences were indicated for character gender. For interaction, our results indicated that a character that portrayed trusting nonverbal behaviors was rated as being significantly more credible than a character portraying no nonverbal behavior, or one that portrayed non-trusting behaviors. Other interesting results from this work are also discussed.

    Journal Title

    Intelligent Virtual Agents

    Volume

    2792

    Publication Date

    1-1-2003

    Document Type

    Article

    Language

    English

    First Page

    301

    Last Page

    309

    WOS Identifier

    WOS:000187008600050

    ISSN

    0302-9743; 3-540-20003-7

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