Closing the user and provider service quality gap - A method for measuring service quality that includes both the user and IS service provider perspectives

Authors

Authors

J. J. Jiang; G. Klein; D. Tesch;H. G. Chen

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Commun. ACM

Keywords

INFORMATION-SYSTEMS; Computer Science, Hardware & Architecture; Computer Science, Software; Engineering; Computer Science, Theory & Methods

Journal Title

Communications of the Acm

Volume

46

Issue/Number

2

Publication Date

1-1-2003

Document Type

Article

DOI Link

http://dx.doi.org/10.1145/606272.606276

Language

English

First Page

72

Last Page

76

WOS Identifier

WOS:000180684800021

ISSN

0001-0782

Recommended Citation

"Closing the user and provider service quality gap - A method for measuring service quality that includes both the user and IS service provider perspectives" (2003). Faculty Bibliography 2000s. 3838.
https://stars.library.ucf.edu/facultybib2000/3838