An exploration of the relationship between software development process maturity and project performance

    Authors

    J. J. Jiang; G. Klein; H. G. Hwang; J. Huang;S. Y. Hung

    Comments

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    Abbreviated Journal Title

    Inf. Manage.

    Keywords

    software development; capability maturity model; project performance; PROCESS IMPROVEMENT; EMPIRICAL-ASSESSMENT; INFORMATION-SYSTEMS; UNCERTAINTY; PERSPECTIVE; QUALITY; MODEL; Computer Science, Information Systems; Information Science & Library; Science; Management

    Abstract

    Software projects have a high rate of failure. Organizations have tried to reduce the rate through methodological approaches but with little perceived success. A model of software development maturity (the capability maturity model (CMM)) describes managerial processes that can be used to attack software development difficulties from the managerial control perspective at five maturity levels. Our study examined performance of projects in relation to the activities at these various levels of maturity. A survey of software engineers indicated that the activities associated with the managerial control of development related positively to project performance measures. However, not each level of maturity demonstrated observable benefits, indicating that greater caution is needed in the planning and implementation of the activities. (C) 2003 Elsevier B.V. All rights reserved.

    Journal Title

    Information & Management

    Volume

    41

    Issue/Number

    3

    Publication Date

    1-1-2004

    Document Type

    Article

    Language

    English

    First Page

    279

    Last Page

    288

    WOS Identifier

    WOS:000188094200002

    ISSN

    0378-7206

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