ERP misfit: Country of origin and organizational factors

    Authors

    E. T. G. Wang; G. Klein;J. J. Jiang

    Comments

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    Abbreviated Journal Title

    J. Manage. Inform. Syst.

    Keywords

    consultant quality; country of origin; enterprise resource planning; (ERP); implementation; misfit; social shaping; SERVICE QUALITY; USER PARTICIPATION; SYSTEMS IMPLEMENTATION; TECHNOLOGY; ENTERPRISE; KNOWLEDGE; SUCCESS; CONTEXT; MODEL; TRANSFORMATION; Computer Science, Information Systems; Information Science & Library; Science; Management

    Abstract

    There are many benefits of enterprise resource planning (ERP) systems, but their implementation is both complicated and difficult because the product spans functional silos and involves many internal and external entities. An ERP system is the outcome of social processes, and different ERP systems can embody distinct social arrangements when developed in different cultural contexts. Such social arrangements are difficult to change due the closure effect of technology stabilization. This leads to various misfit problems, both during and after ERP implementation, causing adverse effects on delivered ERP quality. With a survey of 85 ERP implementation cases in Taiwan, this study derives and empirically tests the main as well as the interaction effects of the country of origin of the ERP package, consultant quality, top management support, and user support of the ERP system quality as perceived by the client after implementation. The results demonstrate the important role of the country of origin of the ERP package and consultant quality in configuring a high-quality ERP system and alleviating the negative effect of misfit problems.

    Journal Title

    Journal of Management Information Systems

    Volume

    23

    Issue/Number

    1

    Publication Date

    1-1-2006

    Document Type

    Article

    Language

    English

    First Page

    263

    Last Page

    292

    WOS Identifier

    WOS:000239293000010

    ISSN

    0742-1222

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