An examination of the effect of computerized performance monitoring feedback on monitoring fairness, performance, and satisfaction

    Authors

    G. S. Alder;M. L. Ambrose

    Comments

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    Abbreviated Journal Title

    Organ. Behav. Hum. Decis. Process.

    Keywords

    computer performance monitoring; fairness; performance feedback; GROUP-VALUE MODEL; ORGANIZATIONAL JUSTICE; PROCEDURAL JUSTICE; TASK-PERFORMANCE; PERSONAL CONTROL; SOCIAL FACILITATION; WORK; PERFORMANCE; JOB-SATISFACTION; STRESS; SURVEILLANCE; Psychology, Applied; Management; Psychology, Social

    Abstract

    Research has examined how the design and implementation of computerized performance monitoring (CPM) systems affects individuals' performance and attitudes. In this study, we examine how the attributes of the feedback received in a CPM context affects individuals' reactions to monitoring. One hundred and sixty-five individuals participated in an experiment that examined the effect of three feedback attributes (feedback control, feedback constructiveness, and feedback medium) on monitoring fairness judgments, performance, and satisfaction. Results demonstrate feedback constructiveness significantly predicted monitoring fairness. Additionally, supervisor-mediated feedback was associated with higher levels of monitoring fairness than was computer-mediated feedback. Moreover, monitoring fairness mediated the relationship between these feedback attributes and performance and satisfaction. However, contrary to expectations, feedback control did not affect perceptions of monitoring fairness. Implications for future research on the design of CPM systems are discussed. (c) 2005 Elsevier Inc. All rights reserved.

    Journal Title

    Organizational Behavior and Human Decision Processes

    Volume

    97

    Issue/Number

    2

    Publication Date

    1-1-2005

    Document Type

    Review

    Language

    English

    First Page

    161

    Last Page

    177

    WOS Identifier

    WOS:000229809800006

    ISSN

    0749-5978

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