Communication skills importance and proficiency: perception differences between IS staff and IS users

    Authors

    H. H. G. Chen; R. Miller; J. J. Jiang;G. Klein

    Comments

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    Abbreviated Journal Title

    Int. J. Inf. Manage.

    Keywords

    communication skills; information system personnel; perception; discrepancy; INFORMATION-SYSTEMS; INVOLVEMENT; FAILURE; Information Science & Library Science

    Abstract

    Communication between information system (IS) professionals and IS users must be effective in order develop successful systems. Users have a set of expectations of communication skills and a perception of how well the IS professionals exhibit the skills during interactions. IS professionals have different views of the importance of communication and of their own performance. This communication gap is tested with a matched sample of IS users and IS professionals. A gap is found in the importance the different groups place on communication skills and a larger gap is found in the perceived presence of the skills in the IS professionals. The study indicates a need on the part of the IS professional to understand the preferred methods of communication in addition to the information requirements of the organization. (c) 2004 Elsevier Ltd. All rights reserved.

    Journal Title

    International Journal of Information Management

    Volume

    25

    Issue/Number

    3

    Publication Date

    1-1-2005

    Document Type

    Article

    Language

    English

    First Page

    215

    Last Page

    227

    WOS Identifier

    WOS:000229982300004

    ISSN

    0268-4012

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