The top ten excuses for bad service (and how to avoid needing them)

    Authors

    D. Dickson; R. C. Ford;B. Laval

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    Organ. Dyn.

    Keywords

    PHYSICAL SURROUNDINGS; ENCOUNTERS; MANAGEMENT; CUSTOMERS; STRATEGY; FAILURE; RETURN; Business; Psychology, Applied; Management

    Journal Title

    Organizational Dynamics

    Volume

    34

    Issue/Number

    2

    Publication Date

    1-1-2005

    Document Type

    Article

    Language

    English

    First Page

    168

    Last Page

    184

    WOS Identifier

    WOS:000229662700006

    ISSN

    0090-2616

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