Title

The top ten excuses for bad service (and how to avoid needing them)

Authors

Authors

D. Dickson; R. C. Ford;B. Laval

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Organ. Dyn.

Keywords

PHYSICAL SURROUNDINGS; ENCOUNTERS; MANAGEMENT; CUSTOMERS; STRATEGY; FAILURE; RETURN; Business; Psychology, Applied; Management

Journal Title

Organizational Dynamics

Volume

34

Issue/Number

2

Publication Date

1-1-2005

Document Type

Article

DOI Link

http://dx.doi.org/10.1016/j.orgdyn.2005.03.001

Language

English

First Page

168

Last Page

184

WOS Identifier

WOS:000229662700006

ISSN

0090-2616

Recommended Citation

"The top ten excuses for bad service (and how to avoid needing them)" (2005). Faculty Bibliography 2000s. 5130.
https://stars.library.ucf.edu/facultybib2000/5130