Testing measurement equivalence in a patient satisfaction instrument

    Authors

    B. A. Mark;T. T. H. Wan

    Comments

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    Abbreviated Journal Title

    West. J. Nurs. Res.

    Keywords

    patient satisfaction; research methods; structural equation modeling; MEDICAL-CARE; HEALTH-CARE; QUALITY; ASSESSMENTS; RATINGS; Nursing

    Abstract

    The purpose of this methodological study was to examine five sources of measurement equivalence (configural invariance, metric invariance, scalar invariance, invariant uniquenesses, and invariant factor variances) in perceptions of patient satisfaction for two groups of patients, whose satisfaction was measured at different times, for men compared with women, and for minority populations compared with Whites. The sample consisted of a total sample of 1,897 patients of whom 1,070 were females, and 1,228 were White. Using confirmatory factor analysis and structural equation modeling, we found that the 10-item Likert-type scale performed well across time but required additional attention if it is to be used to compare satisfaction between genders and racial groups.

    Journal Title

    Western Journal of Nursing Research

    Volume

    27

    Issue/Number

    6

    Publication Date

    1-1-2005

    Document Type

    Article

    Language

    English

    First Page

    772

    Last Page

    787

    WOS Identifier

    WOS:000231854300010

    ISSN

    0193-9459

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