Interaction quality between IS professionals and users: impacting conflict and project performance

    Authors

    E. T. G. Wang; H. H. G. Chen; J. J. Jiang;G. Klein

    Comments

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    Abbreviated Journal Title

    J. Inf. Sci.

    Keywords

    user interaction; interpersonal conflict; project management; INFORMATION-SYSTEMS; TEAM PERFORMANCE; SUCCESS; PARTICIPATION; COORDINATION; INVOLVEMENT; MANAGEMENT; DESIGN; MODEL; Computer Science, Information Systems; Information Science & Library; Science

    Abstract

    The quality of the interaction between the information system project team and the users in a development project is not clearly linked to the success of projects in terms of meeting budgets and product goals. Quality interaction may be crucial in understanding why past research is equivocal in support of the development maxim that user involvement is crucial to the success of an information system project. In this study, internal conflict among the IS project team is separated from the conflict of project team members with external users. Both internal and external team conflicts are found to impact interaction quality negatively, which in turn is strongly and positively related to project performance. These relationships indicate that attention to both internal and external conflict is crucial in achieving project goals.

    Journal Title

    Journal of Information Science

    Volume

    31

    Issue/Number

    4

    Publication Date

    1-1-2005

    Document Type

    Article

    Language

    English

    First Page

    273

    Last Page

    282

    WOS Identifier

    WOS:000231360200003

    ISSN

    0165-5515

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