Title

Bringing human resources to the table: Utilization of an HR balanced scorecard at Mayo Clinic

Authors

Authors

M. D. Fottler; E. Erickson;P. A. Rivers

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Health Care Manage. Rev.

Keywords

Balanced Scorecards; human resources performance; organizational; outcomes; organizational strategy; strategic human resources; MORTALITY; Health Policy & Services

Abstract

Rather than viewing HR as a critical driver of organizational strategy and outcomes, most health care organizations see HR as a drain on the organization's bottom line. Only by aligning HR with the organizational strategy will HR leaders truly get a seat at the leadership table. HR professionals can overcome impediments and gain a seat at the table by learning the language of business and the ways in which organizational leaders use data to drive their decisions. This article shows how Mayo Clinic uses the popular Balanced Scorecard approach to align its measures of HR performance to the organization's strategic plan.

Journal Title

Health Care Management Review

Volume

31

Issue/Number

1

Publication Date

1-1-2006

Document Type

Article

Language

English

First Page

64

Last Page

72

WOS Identifier

WOS:000235352100009

ISSN

0361-6274

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