Bringing human resources to the table: Utilization of an HR balanced scorecard at Mayo Clinic

    Authors

    M. D. Fottler; E. Erickson;P. A. Rivers

    Comments

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    Abbreviated Journal Title

    Health Care Manage. Rev.

    Keywords

    Balanced Scorecards; human resources performance; organizational; outcomes; organizational strategy; strategic human resources; MORTALITY; Health Policy & Services

    Abstract

    Rather than viewing HR as a critical driver of organizational strategy and outcomes, most health care organizations see HR as a drain on the organization's bottom line. Only by aligning HR with the organizational strategy will HR leaders truly get a seat at the leadership table. HR professionals can overcome impediments and gain a seat at the table by learning the language of business and the ways in which organizational leaders use data to drive their decisions. This article shows how Mayo Clinic uses the popular Balanced Scorecard approach to align its measures of HR performance to the organization's strategic plan.

    Journal Title

    Health Care Management Review

    Volume

    31

    Issue/Number

    1

    Publication Date

    1-1-2006

    Document Type

    Article

    Language

    English

    First Page

    64

    Last Page

    72

    WOS Identifier

    WOS:000235352100009

    ISSN

    0361-6274

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