The effects of user partnering and user non-support on project performance

    Authors

    J. J. Jiang; G. Klein;H. G. Chen

    Comments

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    Abbreviated Journal Title

    J. Assoc. Inf. Syst.

    Keywords

    coordination; partnering; information system users; project management; INFORMATION-SYSTEMS; RISK-MANAGEMENT; SATISFACTION; INVOLVEMENT; UNCERTAINTY; MODEL; IMPLEMENTATION; ORGANIZATIONS; COORDINATION; RESISTANCE; Computer Science, Information Systems; Information Science & Library; Science

    Abstract

    Information system software development projects suffer from a high failure rate. One of many obstacles faced by project managers is non-supportive users, those not actively sharing in development responsibilities. The coordination activity of early partnering has been proposed in the literature to promote collaboration and enhance user support. The extent of partnering is considered in a model that relates partnering to the risks of user non-support and eventual project success. The model is developed from contingency theory, with residual performance risk as an intermediary variable. A survey of IS project membership provides the data, which indicates that partnering significantly relates to higher user support, less residual risk, and better project performance. Researchers may use variations on the model to examine other barriers to success and the techniques applied to lower the barriers. Practitioners should consider applying partnering techniques to improve software development project performance.

    Journal Title

    Journal of the Association for Information Systems

    Volume

    7

    Issue/Number

    2

    Publication Date

    1-1-2006

    Document Type

    Article

    Language

    English

    First Page

    68

    Last Page

    89

    WOS Identifier

    WOS:000246737500001

    ISSN

    1536-9323

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