Title

Web-based triage in a college health setting

Authors

Authors

M. L. Sole; P. L. Stuart;M. Deichen

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

J. Am. Coll. Health

Keywords

college health; Internet; triage; universities; Web-based; INTERNET; INFORMATION; EMERGENCY; CARE; SYSTEM; IMPACT; Education & Educational Research; Public, Environmental & Occupational; Health

Abstract

The authors describe the initiation and use of a Web-based triage system in a college health setting. During the first 4 months of implementation, the system recorded 1,290 encounters. More women accessed the system (70%); the average age was 21.8 years. The Web-based triage system advised the majority of students to seek care within 24 hours; however, it recommended self-care management in 22.7% of encounters. Sore throat was the most frequent chief complaint (14.2%). A subset of 59 students received treatment at student health services after requesting an appointment via e-mail. The authors used kappa statistics to compare congruence between chief complaint and 24/7 WebMed classification (kappa = .94), between chief complaint and student health center diagnosis (kappa = .91), and between 24/7 WebMed classification and student health center diagnosis (kappa = .89). Initial evaluation showed high use and good accuracy of Web-based triage. This service provides education and advice to students about their health care concerns.

Journal Title

Journal of American College Health

Volume

54

Issue/Number

5

Publication Date

1-1-2006

Document Type

Article

Language

English

First Page

289

Last Page

294

WOS Identifier

WOS:000235874900006

ISSN

0744-8481

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