The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes

    Authors

    M. Ambrose; R. L. Hess;S. Ganesan

    Comments

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    Abbreviated Journal Title

    Organ. Behav. Hum. Decis. Process.

    Keywords

    procedural justice; distributive justice; interpersonal justice; informational justice; attitudes; event evaluations; system-related; evaluations; mediation; ORGANIZATIONAL JUSTICE; PROCEDURAL JUSTICE; CUSTOMER SATISFACTION; INTERACTIONAL JUSTICE; FAIRNESS PERCEPTIONS; SOCIAL-EXCHANGE; TRUST; MODEL; PREDICTORS; COMMITMENT; Psychology, Applied; Management; Psychology, Social

    Abstract

    Research in organizational justice has always been interested in the relationship between justice and attitudes. This research often examines how different types of justice affect different attitudes, with distributive justice predicted to affect attitudes about specific events (e.g., performance evaluation) and procedural justice predicted to affect attitudes about organizations (e.g., organizational commitment). However, there is mixed support for these predictions. Moreover, this approach generally ignores the relationship between attitudes about the specific event and attitudes toward the organization. In this study we identify three alternative models of justice and attitudes. We use customer responses to complaint handling to test these alternative conceptualizations. Results generally support a mediated model, wherein event attitudes mediate the effect of justice perceptions on system-related attitudes. The implication of these findings for organizations and justice researchers are discussed. (c) 2007 Elsevier Inc. All rights reserved.

    Journal Title

    Organizational Behavior and Human Decision Processes

    Volume

    103

    Issue/Number

    1

    Publication Date

    1-1-2007

    Document Type

    Article

    Language

    English

    First Page

    21

    Last Page

    36

    WOS Identifier

    WOS:000246807900002

    ISSN

    0749-5978

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