Title

Mystery shoppers: A new tool for coaching employee performance improvement

Authors

Authors

R. C. Ford; G. P. Latham;G. Lennox

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Organ. Dyn.

Keywords

360-DEGREE FEEDBACK; GOAL; MANAGEMENT; Business; Psychology, Applied; Management

Journal Title

Organizational Dynamics

Volume

40

Issue/Number

3

Publication Date

1-1-2011

Document Type

Article

DOI Link

http://dx.doi.org/10.1016/j.orgdyn.2011.04.002

Language

English

First Page

157

Last Page

164

WOS Identifier

WOS:000294034500002

ISSN

0090-2616

Recommended Citation

"Mystery shoppers: A new tool for coaching employee performance improvement" (2011). Faculty Bibliography 2010s. 1300.
https://stars.library.ucf.edu/facultybib2010/1300