Mystery shoppers: A new tool for coaching employee performance improvement

    Authors

    R. C. Ford; G. P. Latham;G. Lennox

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    Organ. Dyn.

    Keywords

    360-DEGREE FEEDBACK; GOAL; MANAGEMENT; Business; Psychology, Applied; Management

    Journal Title

    Organizational Dynamics

    Volume

    40

    Issue/Number

    3

    Publication Date

    1-1-2011

    Document Type

    Article

    Language

    English

    First Page

    157

    Last Page

    164

    WOS Identifier

    WOS:000294034500002

    ISSN

    0090-2616

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