MEASURING PERFORMANCE FOR COLLABORATIVE PUBLIC MANAGEMENT USING NETWORK ANALYSIS METHODS AND TOOLS

    Authors

    N. Kapucu;F. Demiroz

    Comments

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    Abbreviated Journal Title

    Public Perform. Manag. Rev.

    Keywords

    collaborations; collaborative public management; emergency management; emergency management networks; network analysis; network performance; WORLD-TRADE-CENTER; CATASTROPHIC DISASTERS; EMERGENCY MANAGEMENT; SERVICE; SECTOR; COORDINATION; PARTNERSHIPS; Public Administration

    Abstract

    Social network analysis and centrality measures are used with the UCINET software program to analyze the outcomes of an evolving collaborative network through the relationship structures and processes of an interorganizational governance network. The study data were collected from content analyses of newspapers, situation reports, and organizational documents. In the context of disaster response networks, the structure and performance of the planned networks are compared to the actual networks. The results indicate that the September 11 response network's performance differed from that of the Federal Response Plan network and that the outcomes of the Hurricane Katrina response network showed different structures from those of the National Response Plan. The insights generated about the structural differences between these formal versus informal and planned versus actual networks demonstrate the utility of the measurements of network performance outcomes discussed here.

    Journal Title

    Public Performance & Management Review

    Volume

    34

    Issue/Number

    4

    Publication Date

    1-1-2011

    Document Type

    Article

    Language

    English

    First Page

    549

    Last Page

    579

    WOS Identifier

    WOS:000290890200006

    ISSN

    1530-9576

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