Title

BEST PRACTICES OF BEST PERFORMERS Evidence from the Florida Sterling Council Award Winners

Authors

Authors

N. Kapucu; I. Volkov;X. H. Wang

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

Public Perform. Manag. Rev.

Keywords

Florida Sterling Council; high-performing agencies; performance; excellence; performance results; ORGANIZATIONAL PERFORMANCE; MANAGEMENT; STRATEGY; GOVERNMENT; SYSTEMS; Public Administration

Abstract

Organizational performance is critical to the achievement of organizational goals. Performance excellence is dependent on many internal as well as external organizational factors. What factors affect the performance of high-performance organizations? This study analyzes the efforts to achieve performance excellence of eighteen organizations that have received awards from the Florida Sterling Council. The Sterling Award envisions performance improvement in such areas as the enhancement of organizational leadership, the creation and constant upgrading of strategic planning, and the customer focus of services and activities. Thus the Sterling Awards provide a unique opportunity to empirically examine how organizational factors contribute to organizational performance in highly performing organizations. The analysis of eighteen organizations that have won Sterling Awards makes it possible to specify the building blocks of a highly performing organization. The results reveal important lessons learned from high-performing organizations.

Journal Title

Public Performance & Management Review

Volume

34

Issue/Number

3

Publication Date

1-1-2011

Document Type

Article

Language

English

First Page

397

Last Page

419

WOS Identifier

WOS:000290140700004

ISSN

1530-9576

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